Slide 1

Slide notes: We are looking at examples of the General Reports in Contact Marketing, and we start with the Contact Master.

Slide 2

Slide notes: The Contact Master is of course the main register used for building Call Lists. In other words the people we will call. This report is customizable and can be produced in a variety of formats. In this case we show the CRM, AR and Merchandise references for each Contact.

Slide 3

Slide notes: Next we look at our list of Contact Marketers.

Slide 4

Slide notes: And in this case we have 5 Contact Marketing Profiles.

Slide 5

Slide notes: The next report we want to look at is for Call Statistics and results.

Slide 6

Slide notes: We can select any date range for which to produce the statistics.

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Slide 8

Slide notes: And we can produce Day, Week or Month Results.

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Slide 12

Slide notes: We can also produce statistics for a selected Marketing Profile, if we want to, but if we work with the wildcards then all Marketers are included.

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Slide 15

Slide notes: And here we have a sample of Day Statistics.

Slide 16

Slide notes: Now we look at the report for Call Problems, called events.

Slide 17

Slide notes: This can be produced for a selected Date range.

Slide 18

Slide notes: And the results are important to the Administrator for resolving problems with Contact Call details. As we can see here, we have reported problems of 'no telephone number', 'invalid telephone number', etc. And the Administrator can act on this information to rectify the problem so that next time the Contacts can be called successfully.